Most helpful review
New Reviewer

Extremely unhappy owner

I need a manager of the resort to call me. As a owner I am completely disgusted with the way I was spoke to. I am hoping the conversation actually was recorded. I had called 4 times and been disconnected on passed on until the 4th call. I want someone to call me as I will not wait on the line again for another to be treated so poorly! Tami

User's recommendation: Don’t call if you are hard of hearing.

View full review
ID
#4282795 Review #4282795 is a subjective opinion of poster.
Location
Orlando, Florida
Cons
  • Extremely difficult to get answers for very simple quest
Preferred solution
A call from a supervisor

Extremely unhappy owner

I left a pretty detailed complaint with no follow up! Even more frustrating now.asking me to please write 100 symbols also does halo my frustration at IHG but add to it!

User's recommendation: Make it easier to get a hold of a manager.

View full review
ID
#4287489 Review #4287489 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Resort owner

I am a resort owner in the West village for week 43. The unit I stay in was suppose to be fully remodeled in 2020. Unfortunately I was told that the unit has not been remodeled. My complaint is the unit is very worn, outdated and the beds are TERRIBLE. I have let them know the past two years about my concerns. I called today and spoke with the front desk, club vacations and owner support with no luck. As a owner I would not recommend purchasing at Orange Lake and I will be calling to get out of my ownership.

User's recommendation: Do not recommend purchasing.

View full review
ID
#4091503 Review #4091503 is a subjective opinion of poster.
Pros
  • Pools
Cons
  • Terrible beds
Preferred solution
Remodeled unit and comfy beds. I don’t want to have to visit the chiropractor again after my vacation.
New Reviewer

Reservation problems

These guess canceled my reservation wit out notice and becuz of hurricane they tried to make me rebook witch was 170 more then when I booked 3 mths ago

User's recommendation: 2 finger salute.

View full review
ID
#4024706 Review #4024706 is a subjective opinion of poster.
Location
Orlando, Florida
Pros
  • Was excited to visit
Cons
  • No one help me straighten this out im more money out of pocket
Loss
$400
Preferred solution
They should've let me rebook for price I was giving now I feel they should reimburse me cuz I had to find a new place wit was hard cuz of hurricane and I had booked 2 rooms

Owner accommodation

I just feel as an owner I should have to pay for a tube at the lazy river. I shouldnt have to pay for putt putting. I feel other than the point system there is not benefits of being an owner.
View full review
ID
#3956443 Review #3956443 is a subjective opinion of poster.
Location
Orlando, Florida

Was asking a question

Still haven't gotten a response from the resort! Not sure what else you want me to say. I just wish my question was answered.
View full review
ID
#3773617 Review #3773617 is a subjective opinion of poster.
Location
Murfreesboro, Tennessee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I can’t get any help or answers.

I purchased the holiday inn vacation package which consisted of the package that sleeps 8 people I have 8 people coming some are 15 years old and a 17 year old. Also, a 1 year old, 3 and 6 year old and I was told they would count them as an individual when they are babies and wen I ask to get a resort the sleeps 12 they say they dont have but the website clearly says it does. Everybody keep saying different stuff and saying I need to call this and that person.

User's recommendation: Book with another company.

View full review
ID
#3713415 Review #3713415 is a subjective opinion of poster.
Location
Covington, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No service/support